“It’s no secret in the industry how they operate.” “There’s no difference between their policies in New York and Los Angeles,” said Terry Koosed, president of Bel Air Internet, a provider of broadband service to local businesses, apartment buildings, hotels and condos. They say Time Warner Cable - and now Spectrum - do the same things in Southern California that they do elsewhere. Some in the telecom business say that’s no surprise. I tested my Wi-Fi connection Monday morning and found I was getting just 44 Mbps, or less than half the expected rate. I can say, though, that I’m a Spectrum customer and I pay for a download speed of 100 megabits per second. I asked a Charter spokesman how the New York lawsuit might reflect upon or impact the company’s California operations. “We will continue to invest in our business and deliver the highest quality services to our customers while we defend against these allegations involving Time Warner Cable practices,” the company said. Rather, Charter patted itself on the back for the company’s “significant commitments” and “substantial investments” since the Time Warner acquisition. The complaint is based on “internal corporate communications and hundreds of thousands of subscriber speed tests.” It alleges that “Spectrum-TWC executives knew that the company’s hardware and network were incapable of achieving the speeds promised to subscribers, but nevertheless continued to make false representations about speed and reliability.” The lawsuit alleges that since 2012, Time Warner Cable promised Internet subscribers a “fast, reliable connection,” but customers were “dramatically shortchanged on both speed and reliability.” A 16-month investigation found that wired Internet speeds were up to 70% slower than advertised, while Wi-Fi speeds were as much as 80% slower. Charter is the dominant cable provider in Southern California.Īlthough the lawsuit only pertains to Spectrum’s roughly 2.5 million New York Internet customers, Schneiderman’s press secretary, Amy Spitalnick, told me the issues cited in the complaint “could very well be found with providers across the country.” Eric Schneiderman is suing Charter over allegedly false claims of fast Internet speeds by its Spectrum service, formerly known as Time Warner Cable. The fine print of Charter Communications’ high-speed Internet service says a “small percent of customers will receive lower than advertised speeds.” One attorney general says the problem is actually widespread - “a consistent story of bad performance and a long-term business plan built on deceit.”
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